Please note that “Permanent” jewelry means it stays on without a clasp, but it’s not indestructible. Our delicate, custom chains are crafted with care. If your chain comes off within 30 days, we'll re-weld it free of charge. Contact us for repair arrangements. Our guarantee covers only Ever Adorn Me Permanent Jewelry and doesn’t apply to lost items. For any questions, feel free to reach out. We don’t offer replacements, refunds, or discounts for lost chains due to the personal nature of the product.